In the event that you need to return anything, we're here to make things as easy and straight-forward for you as possible.
That's why we offer a 30 day returns policy from the moment you receive your order.
If the purchase is simply unwanted, the preference is to return monies on a gift card – with or without a 20% restocking fee, depending on condition. If the item is proven faulty, at the customer's request we will refund via the original method of payment.
If there is a chance that the item contains data, typically laptops and mobile phones, a technical assessment may be needed to take place prior to refund being processed.
After 30 days the preference is that more costly items be repaired by the manufacturers appointed repair agent.
If the product has been physically damaged by the customer, we will not offer a refund.
All you have to do is return the item(s) to us in-store or we can arrange this on your behalf, usually within 5 days, at no cost. If the item is in pristine condition we will offer a full refund in the form of a Powerhouse gift card, or a replacement if preferred.
If you would like to return an appliance, simply call the team on +44 01534 505240 or email us callcentre@powerhouse.je.
To find out more, please read our Terms & Conditions of Sale.
Products we're unable to cancel, refund or exchange
We cannot offer refunds or exchanges, unless faulty or not as described, on any of the following:
Where a product has been specially ordered for you, unless faulty, we're unable to refund or offer an exchange. We're unable to accept cancellations for these orders, unless within 48 hours of the order being placed.
For the return of any items where the packaging has been opened or damaged since purchase, a 20% restocking fee will apply.
This does not affect your statutory rights.
